Forced Arbitration

How Nursing Homes Use Arbitration Clauses to Silence Families

When 98-year-old Vera Plares was bludgeoned to death by her roommate at a California nursing home, her family turned to the courts seeking justice. But the facility tried to block the lawsuit, citing a contract Vera had signed. The problem? The arbitration agreement was buried inside over 60 pages that Vera — bedridden, with dementia,…

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